Many agencies today have seen the wisdom of operating their enterprise in more holistic fashion to achieve mission success. They also know they will be asked to demonstrate measurable improvements, year over year. Getting there entails managing their processes, products, customers, suppliers, and services using integrative methodologies.
One key approach is through process optimization. Effective processes assist your organization’s workforce to meet business objectives by helping them work more efficiently, with improved consistency and fewer issues. Solid processes also provide a foundation for introducing new technologies in ways that can best meet measurement targets or emerging business needs.
While Pretek Citizant has been traveling the road towards process maturity and excellence itself, we have also been assisting customers to do the same. We can provide a common improvement framework, based on real experience, against which different dimensions of maturity can be assessed. Our customers have found the objectivity of an outside vendor can be invaluable in skirting internal politics, exposing the end-to-end process structure, aligning process with organizational goals, and affecting real change. In this way, going beyond process optimization, we are able to help agencies attain their desired holistic organizational focus.
Learn more. Read our capability statement.